Empathy Platform Blog keeps you ahead of the curve by showcasing cutting-edge technologies, methodologies, and best practices already in use today, but also offers you insights into what lies on the horizon. Stay informed and ready for the evolving landscape of AI-powered commerce search and discovery!

Feb 6, 2026

Welcome, AI Mode: A conversational search for e-commerce that speaks your language

Empathy Platform introduces AI Mode, a conversational search experience designed for e-commerce. By allowing shoppers to express intent in natural language, AI Mode offers a more human way to explore catalogs while preserving relevance, control, and alignment with brand and business needs. Discover how AI Mode turns search from keywords into conversations!

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