Where to start?

Understand

Uncover the ABCs of Empathy Platform: grasp the core principles, learn the essential concepts, master basic elements, and unlock advanced search features to optimize your product search and discovery experience within your commerce store.

Onboard

Get started on your journey with a comprehensive step-by-step guide to have Empathy Platform up and running in your commerce store effortlessly.

Play

Dive deep into the Empathy Platform Playboard and learn how to use search and discovery analytics & insights, fine-tuning tools, and search explainability features.

Develop

Plunge towards technical product documentation. Explore UI and API references and guides to learn the inner workings of Empathy Platform and assemble your search and discovery experience.

Video Library

Map

Blog

What's new

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AI Carousels Search approaches AI infrastructure Interface X Components injection Related Prompts Self-managed Components Insights Semantics dataviz Semantics API Hybrid search Search relevance Search data privacy Semantics recommendations Prepare your catalog Product catalog fields Tagging integration UI reference API references

Last doc updates

Fri 26 Jun, 2026

Next Queries

Updated the Next Queries overview page to include the new AI-generated follow-up questions type.

Next Queries

Updated the Configure Next Queries page to highlight the types of next queries that can be configured through the Next Queries Management Tool.

Next Queries

Updated the Design the Next Queries UI experience page to include information about the new AI next queries type.

Next Queries

Updated multiple pages from the Inteface and Microservices layers of the Interactive Map to include information on the generation process of the new AI Next Queries.

Tue 19 May, 2026

AI Carousel API

Published new AI Carousel API documentation to stream and retrieve related query suggestions and product results as a fallback for low and no results.

Fri 24 Apr, 2026

Roadmap

Updated the Product Roadmap migration release note to reflect the decommissioning of the Empathy Holdings Roadmap.

AI Carousels

Updated the Related Prompts overview to add references how Related Prompts V.1 and AI Carousels share the same underlying AI infrastructure.

AI Carousels

Updated the Beacon microservice page from the Microservices layer of the interactive map to add information on how the generated related prompts power other features like AI Carousels.

AI Overview

Moved the AI Overeview feature page to the Archive section after decommissioning the feature. Updated related pages by removing references.

AI Overview

Updated the AI Mode blog post to remove AI Overview references and updating information on how to access AI Mode.

What's new in Empathy Platform

June 26, 2026

AI Next Queries complete your follow-up search experience

Until now, Next Queries suggestions relied on organic behavioral data or manual curation, leaving gaps for queries with limited shopper history or thin merchandiser coverage. Empathy Platform introduces AI Next Queries, a new synthetic generation mechanism that completes the Next Queries experience by suggesting relevant follow-up searches even where organic and curated data falls short...

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Apr 24, 2026

AI Carousels as a semantic fallback for low- and zero-result searches

A sparse results page can be as much of a dead-end as a blank one. Until now, when keyword search returned too few or no results, shoppers had little to work with and often left the commerce store. Empathy Platform introduces AI Carousels, a new fallback mechanism that automatically activates on both low- and zero-result searches, replacing near-empty or blank pages with semantically relevant product suggestions...

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April 14, 2026

AI Related Tags for every search, out of the box

Empathy Platform introduces AI Related Tags, a new fallback mechanism that automatically extends related tags coverage for queries that return no organic related tags. AI Related Tags ensure that shoppers always have meaningful refinement options at hand, even for queries where collective behavioral data is limited or unavailable...

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