Where to start?

Understand

Uncover the ABCs of Empathy Platform: grasp the core principles, learn the essential concepts, master basic elements, and unlock advanced search features to optimize your product search and discovery experience within your commerce store.

Onboard

Get started on your journey with a comprehensive step-by-step guide to have Empathy Platform up and running in your commerce store effortlessly.

Play

Dive deep into the Empathy Platform Playboard and learn how to use search and discovery analytics & insights, fine-tuning tools, and search explainability features.

Develop

Plunge towards technical product documentation. Explore UI and API references and guides to learn the inner workings of Empathy Platform and assemble your search and discovery experience.

Video Library

Map

Blog

What's new

Relevant topics

Interface X Components injection guide Related Prompts overview Self-managed Components overview Self-managed Components deployment guide Overall search data analytics Insights Semantics dataviz Semantics IMC configuration guide Semantics API AI search with semantics AI search use cases Search relevance Search data privacy Semantics recommendations Prepare your product catalog guide Product catalog fields Product catalog indexing Boost and bury products how-to guide Define synonyms how-to guide Tailor product weighting how-to guide Tagging integration guide UI reference API references

Last doc updates

Tue 10 Feb, 2026

Instance Management Console

Updated Configure the Playboard page to add the Category field and Results Ranking product mapping fields section to the Catalog configuration.

Fri 6 Feb, 2026

Conversational search

Published Welcome, AI Mode blog post to discover the new Empathy Platform conversational search experience that transitions from keywords to conversations.

Instance Management Console

Updated the Configure the Related Prompts Context parameters page to replace the section name by AI Mode Context and add several new fields.

Tue 3 Feb, 2026

Playboard Demos

Published How to pin products for your browsing experience new page to serve as demo for merchandisers.

Playboard Demos

Published How to pin products for your search experience new page to serve as demo for merchandisers.

Interface X Components

Updated Inject Interface X Components individually into your website's DOM page with information on the view mode your search experience can be rendered.

What's new in Empathy Platform

Feb 6, 2026

New landing page for merchandising tools demos

Empathy Platform Docs releases Walk through search and discovery, a new section that centralizes Playboard's demo guides. It serves as the gateway to an expanding series of interactive guides that showcase the platform's complete merchandising toolkit—beginning with Results Ranking and growing to cover all key tools for search and discovery optimization...

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Oct 28, 2025

AI Overview for conversational, intent-driven search

Empathy Platform continues to push the boundaries of commerce search with the launch of AI Overview. This new AI-powered feature revolutionizes how shoppers engage with your commerce store by offering real-time, natural-language summaries of their queries, along with AI-curated product carousels...

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Oct 7, 2025

Users Management tool in the Playboard

The Empathy Platform Playboard is getting a significant upgrade with the introduction of the Users Management tool.

This new feature provides an easy and intuitive interface for administrator users to set and configure user roles and permissions within the Playboard, across different features and tools...

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