Where to start?

Understand

Uncover the ABCs of Empathy Platform: grasp the core principles, learn the essential concepts, master basic elements, and unlock advanced search features to optimize your product search and discovery experience within your commerce store.

Onboard

Get started on your journey with a comprehensive step-by-step guide to have Empathy Platform up and running in your commerce store effortlessly.

Play

Dive deep into the Empathy Platform Playboard and learn how to use search and discovery analytics & insights, fine-tuning tools, and search explainability features.

Develop

Plunge towards technical product documentation. Explore UI and API references and guides to learn the inner workings of Empathy Platform and assemble your search and discovery experience.

Last Doc Updates

Product Roadmap

Release Notes

Video Library

FAQs

Relevant topics

Empathy Platform service packages AI search with vectors AI search use cases Search data privacy Vectorized recommendations Prepare your product catalogue guide Product catalogue fields Product catalogue indexation Boost and bury products how-to guide Define synonyms how-to guide Search relevancy Tailor product weighting how-to guide Product scoring Build search UI with the X Archetype guide Tagging integration guide UI reference API references

Last doc updates

Fri 1 Dec

Video library

Added new LinkedIn session on how Learning to Rank tools can leverage product relevancy without diminishing understanding, trust, and joy.

Tue 28 Nov

About Empathy Platform

Updated About Empathy Platform page for better understanding of the product, including updates on service implementation models and packages.

Fri 24 Nov

Video library

Added new LinkedIn session on how to redefine product search relevance and monetization for retailers and CPGs.

Vector search

Updated Experience vector search page with a new use case for vector search applied to product monetization relevance.

Vector search

Added a note to Vector and keyword search as a unified index page about horizontal monetization indexing.

Breaking news

November 2, 2023

Content archiecture renewal in Empathy Platform Docs

Empathy Platform is a continuously evolving search and discovery engine and so is its related functional and technical documentation. Since new features and tools added to Empathy Platform require new documentation aiming to explain what they are and how to use them, Empathy Platform Docs was crying out for a content architecture renewal...

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September 8, 2023

Onboard Empathy Platform, the ultimate step-by-step guide

When you first hear about Empathy Platform, you may feel a bit lost. This search and discovery experience can seem overwhelming at an early stage. However, nothing could be more untrue. That’s the reason why the the Onboard Empathy Platform new section has been created, where you will find a step-by-step guide with the basic information you need to know to elevate your commerce search business...

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August 11, 2023

My Highlights, the new Playboard homepage dashboard

The Empathy Platform Playboard has different search and discovery configuration features, together with other tools, such as Insights, Analytics or Explain, that help you make the most of your commerce search and discovery experience. Now you can obtain a complete view of what the playboard has to offer you at a glance with My Highlights, the new homepage for the EP Playboard...

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September 30, 2023

Summer release 2023

Now that autumn has arrived it’s time to explore the summer Release Notes for Empathy Platform to find out what changes the season brought with it!

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