Where to start?

Understand

Uncover the ABCs of Empathy Platform: grasp the core principles, learn the essential concepts, master basic elements, and unlock advanced search features to optimize your product search and discovery experience within your commerce store.

Onboard

Get started on your journey with a comprehensive step-by-step guide to have Empathy Platform up and running in your commerce store effortlessly.

Play

Dive deep into the Empathy Platform Playboard and learn how to use search and discovery analytics & insights, fine-tuning tools, and search explainability features.

Develop

Plunge towards technical product documentation. Explore UI and API references and guides to learn the inner workings of Empathy Platform and assemble your search and discovery experience.

Video Library

Map

Blog

What's new

Relevant topics

Integrate into VTEX AI Carousels Search approaches AI infrastructure Interface X Components injection Related Prompts Self-managed Components Insights Semantics dataviz Semantics API Hybrid search Search relevance Search data privacy Semantics recommendations Prepare your catalog Product catalog fields Tagging integration UI reference API references

Last doc updates

Tue 30 Jun, 2026

AI Carousel API

Updated new AI Carousel API documentation to remove references to low-result scenarios.

AI Carousels

Updated the AI Carousels overview page and other related pages to remove references to low-result scenarios since this feature now surfaces only for no-result searches.

Fri 26 Jun, 2026

Next Queries

Updated the Next Queries overview page to include the new AI-generated follow-up questions type.

Next Queries

Updated the Configure Next Queries page to highlight the types of next queries that can be configured through the Next Queries Management Tool.

Next Queries

Updated the Design the Next Queries UI experience page to include information about the new AI next queries type.

Next Queries

Updated multiple pages from the Inteface and Microservices layers of the Interactive Map to include information on the generation process of the new AI Next Queries.

Tue 23 Jun, 2026

VTEX integration

Published the Setting up Empathy Platform Pixel app for your VTEX store video demoing how to install and configure the Empathy Platform Pixel app to inject the Empathy search widget into your VTEX store.

VTEX integration

Published the Verify your VTEX integration before going live checklist to confirm the feed connector and Empathy Pixel app are correctly set up before taking the Empathy Platform search experience live.

VTEX integration

Published the Troubleshoot the VTEX integration reference page to help diagnose and resolve common issues with the feed connector catalog sync and the Empathy Pixel app search widget setup.

What's new in Empathy Platform

June 26, 2026

AI Next Queries complete your follow-up search experience

Until now, Next Queries suggestions relied on organic behavioral data or manual curation, leaving gaps for queries with limited shopper history or thin merchandiser coverage. Empathy Platform introduces AI Next Queries, a new synthetic generation mechanism that completes the Next Queries experience by suggesting relevant follow-up searches even where organic and curated data falls short...

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Jun 16, 2026

Empathy Platform comes to VTEX

As you know, Empathy Platform is an AI-powered search and discovery solution designed for large commerce stores, built to integrate with a wide range of commerce platforms, from proprietary, custom-built storefronts to well-known commerce platforms. And now, VTEX commerce stores join that ecosystem. Developers building on VTEX can now follow a clear, guided integration path to bring the full Empathy Platform search and discovery experience to their shoppers...

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Apr 24, 2026

AI Carousels as a semantic fallback for zero-result searches

A blank results page is one of the biggest dead-ends in any search journey. Until now, when keyword search returned no results, shoppers had nothing to work with and often left the commerce store. Empathy Platform introduces AI Carousels, a new fallback mechanism that automatically activates on zero-result searches, replacing blank pages with semantically relevant product suggestions...

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