Where to start?

Understand

Uncover the ABCs of Empathy Platform: grasp the core principles, learn the essential concepts, master basic elements, and unlock advanced search features to optimize your product search and discovery experience within your commerce store.

Onboard

Get started on your journey with a comprehensive step-by-step guide to have Empathy Platform up and running in your commerce store effortlessly.

Play

Dive deep into the Empathy Platform Playboard and learn how to use search and discovery analytics & insights, fine-tuning tools, and search explainability features.

Develop

Plunge towards technical product documentation. Explore UI and API references and guides to learn the inner workings of Empathy Platform and assemble your search and discovery experience.

Video Library

Map

Blog

What's new

Relevant topics

Interface X Components injection guide Related Prompts overview Self-managed Components overview Self-managed Components deployment guide Overall search data analytics Insights Semantics dataviz Semantics IMC configuration guide Semantics API AI search with semantics AI search use cases Search relevance Search data privacy Semantics recommendations Prepare your product catalog guide Product catalog fields Product catalog indexing Boost and bury products how-to guide Define synonyms how-to guide Tailor product weighting how-to guide Tagging integration guide UI reference API references

Last doc updates

Fri 27 Feb, 2026

Explain

Updated the Understand product performance using Explain page to include the feature that opens an aside with product details.

Wed 25 Feb, 2026

Interactive Map

Revamped the GenAI layer of the interactive map, including all its components and related content pages.

Interactive Map

Published the GenAI microservice new page to describe what this service is used for.

Interface X Components

Updated the UI Reference section after a full review of the entire docset.

Instance Management Console

Updated the Configure the Playboard page to include the new Product details in Product Analysis toggle.

Tue 24 Feb, 2026

Explain

Updated the Understand product performance using the Explain page to add the option of analyzing the product performance with browse-related endpoints.

Explain

Updated the Understand results ranking using the Explain page to add the option of analyzing the product performance with browse-related endpoints.

What's new in Empathy Platform

Feb 27, 2026

Interactive Map revamp

The Empathy Platform Docs portal now features a completely revamped Interactive Map, making it easier than ever to explore the platform's architecture and features through intuitive visual navigation.

Starting with an expanded layout that makes layers and components more visible across devices, this refurbished mobile-first design presents diagram, supporting content, and links sequentially for optimal...

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Feb 6, 2026

New landing page for merchandising tools demos

Empathy Platform Docs releases Walk through search and discovery, a new section that centralizes Playboard's demo guides. It serves as the gateway to an expanding series of interactive guides that showcase the platform's complete merchandising toolkit—beginning with Results Ranking and growing to cover all key tools for search and discovery optimization...

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Oct 28, 2025

AI Overview for conversational, intent-driven search

Empathy Platform continues to push the boundaries of commerce search with the launch of AI Overview. This new AI-powered feature revolutionizes how shoppers engage with your commerce store by offering real-time, natural-language summaries of their queries, along with AI-curated product carousels...

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