Where to start?

Understand

Uncover the ABCs of Empathy Platform: grasp the core principles, learn the essential concepts, master basic elements, and unlock advanced search features to optimize your product search and discovery experience within your commerce store.

Onboard

Get started on your journey with a comprehensive step-by-step guide to have Empathy Platform up and running in your commerce store effortlessly.

Play

Dive deep into the Empathy Platform Playboard and learn how to use search and discovery analytics & insights, fine-tuning tools, and search explainability features.

Develop

Plunge towards technical product documentation. Explore UI and API references and guides to learn the inner workings of Empathy Platform and assemble your search and discovery experience.

Product Roadmap

Video Library

Blog

What's new

Relevant topics

Related Prompts overview Self-managed Components overview Self-managed Components deployment guide Overall search data analytics Insights Semantics dataviz Semantics IMC configuration guide Semantics API AI search with semantics AI search use cases Search relevance Search data privacy Semantics recommendations Prepare your product catalog guide Product catalog fields Product catalog indexing Boost and bury products how-to guide Define synonyms how-to guide Tailor product weighting how-to guide Build search UI with the X Archetype guide Tagging integration guide UI reference API references

Last doc updates

Fri 11 Jul

Blacklist

Published Blacklist unwanted terms and control suggestions in search page to explain how to ban specific terms from been shown as suggestions.

Blacklist

Updated Blacklist overview page to add references to the Blacklist unwanted terms and control suggestions in search new page.

Activity Stream

Published Track actions with Activity Stream page to help merchandisers understand and monitor all actions done in the Playboard in detail.

Activity Stream

Updated several documentation related to the Playboard to add references to the Track Activity Stream new page.

Tue 8 Jul

Prompt Metrics

Updated the Visualize prompt performance with Prompt Metrics page to remove the total number of queries.

Fri 27 Jun

Playboard

Updated the Profile menu section of the Discover the Empathy Platform Playboard page to add the Dark Mode functionality.

Related Prompts

Published What are Related Prompts page to explain the technical aspects of this feature.

Related Prompts

Updated Related Prompts doc set to add references to the What are Related Prompts new page.

What's new in Empathy Platform

Jul 1, 2025

Dark Mode in the Playboard

The Playboard v5.9.0 update introduces the Dark Mode, a feature that enhances both usability and accessibility for all customers. With this release, merchandisers can now easily switch between light and dark themes directly from the Playboard interface. The new Dark Mode toggle is conveniently located within the Profile menu of the Playboard, enabling you to customize your workspace according to...

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May 2, 2025

Facets now part of Play section

The Playboard v5.2.0 update brings significant improvements to the Facets management tool, making it easier to handle and configure facets for your commerce store. The first of the changes is that the facets section has been relocated and now lives within the Play section. This change groups all tooling together, streamlining the workflow and making...

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Apr 25, 2025

Related Prompts revolution

Empathy Platform continues to revolutionize the future of commerce search with the launch of Related Prompts. This new AI-powered technology is designed to make search experiences more conversational, intuitive, and human-centric. This release additionally introduces two powerful enhancements: Prompt Metrics and the Related Prompts management tool, giving you deeper insights and greater control over your...

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