Where to start?

Understand

Uncover the ABCs of Empathy Platform: grasp the core principles, learn the essential concepts, master basic elements, and unlock advanced search features to optimize your product search and discovery experience within your commerce store.

Onboard

Get started on your journey with a comprehensive step-by-step guide to have Empathy Platform up and running in your commerce store effortlessly.

Play

Dive deep into the Empathy Platform Playboard and learn how to use search and discovery analytics & insights, fine-tuning tools, and search explainability features.

Develop

Plunge towards technical product documentation. Explore UI and API references and guides to learn the inner workings of Empathy Platform and assemble your search and discovery experience.

Product Roadmap

Video Library

Blog

Release Notes

Doc Updates

Relevant topics

Self-managed Components overview Self-managed Components deployment guide Overall search data analytics Insights Semantics dataviz Semantics IMC configuration guide Semantics API AI search with semantics AI search use cases Search relevance Search data privacy Semantics recommendations Prepare your product catalog guide Product catalog fields Product catalog indexing Boost and bury products how-to guide Define synonyms how-to guide Tailor product weighting how-to guide Build search UI with the X Archetype guide Tagging integration guide UI reference API references

Last doc updates

Mon 2 Dec

Fully formatted facts

Published a new blog post exploring how Retrieval-Augmented Generation (RAG) and Fully Formatted Facts (FFF) can tackle AI hallucinations, prioritizing trust for people.

Mon 02 Dec

Video Library

Added new LinkedIn session about fully formatted facts and factual responses.

Fri 29 Nov

Facets management tool

Published Manage catalogue product categorization with Facets new page to learn how to configure categories and sub-categories in your commerce store.

Facets management tool

Updated the Browse page of the Empathy Platform interactive map to include the new Facets management tool of the Playboard.

Facets management tool

Updated the Discover the Empathy Platform Playboard page to include the information related to the new Facets management tool.

Facets management tool

Updated the Facets and Filters overview page to include a link to the new Facets management tool.

Facets management tool

Updated the Fine-tune the search and discovery experience to include the new Facets management tool card.

Breaking news

Nov 29, 2024

Facets management for catalog categorization

Facets are the categories your catalog items are grouped by depending on their characteristics, attributes, or attribute values (such as price, brand, topic, creation date, etc.). Dive deeper into how the facets’ configuration can make your business excel with the new dedicated Manage catalog product categorization with Facets page. You can now learn how to configure the facets...

Read more

Nov 4, 2024

Analytics and Insights tools’ entire catalog

Thanks to their dedicated documentation, you can now explore the entire catalog of Empathy Platform’s Analytics and Insights features. These powerful features enable analysts to track performance, understand shopper behavior, and make data-driven decisions to enhance the search and discovery journey. The Overall analytics tool provides a broad view of search evolution, allowing tracking of essential...

Read more

September 20, 2024

Interact with Empathy Platform map: GenAI layer added

The Interact with Empathy Platform map is one of the most visited sections of the EPDocs portal since it unveils in a simplified, visual, and accessible way the whole structure of the Empathy Platform product. From now on, this interactive map has a new member on board: the GenAI layer.

Read more

October 4, 2024

Summer release 2024

As the vibrant colors of fall begin to paint the landscape, the golden leaves dance to the ground, and the air turns crisp with a scent of bonfires and pumpkin spice, the perfect moment to discover the summer Release Notes for Empathy Platform has arrived!

Read more