Where to start?

Understand

Uncover the ABCs of Empathy Platform: grasp the core principles, learn the essential concepts, master basic elements, and unlock advanced search features to optimize your product search and discovery experience within your commerce store.

Onboard

Get started on your journey with a comprehensive step-by-step guide to have Empathy Platform up and running in your commerce store effortlessly.

Play

Dive deep into the Empathy Platform Playboard and learn how to use search and discovery analytics & insights, fine-tuning tools, and search explainability features.

Develop

Plunge towards technical product documentation. Explore UI and API references and guides to learn the inner workings of Empathy Platform and assemble your search and discovery experience.

Product Roadmap

Video Library

Blog

Release Notes

Doc Updates

Relevant topics

Self-managed Components overview Self-managed Components deployment guide Insights Semantics dataviz Semantics IMC configuration guide Semantics API AI search with semantics AI search use cases Search relevance Search data privacy Semantics recommendations Prepare your product catalogue guide Product catalogue fields Product catalogue indexing Boost and bury products how-to guide Define synonyms how-to guide Tailor product weighting how-to guide Build search UI with the X Archetype guide Tagging integration guide UI reference API references

Last doc updates

Fri 30 Aug

Search categories

Reviewed content and layout of the Visualize search category performance with Categories page.

Navigation Metrics

Reviewed content and layout of the Visualize navigation category performance with Navigation Metrics page.

Mon 26 Aug

Search personalization

Updated Frequently Asked Questions (FAQ) page with accurate data on commerce search personalization capabilities.

Fri 23 Aug

Search personalization

Updated Frequently Asked Questions (FAQ) page with information on commerce search personalization capabilities.

Breaking news

August 9, 2024

Playboard’s Discovery tab moved to the main menu

The Discovery and Search tabs on the left-side menu panel of the Empathy Platform Playboard have been unified in a joint panel. The two elements belonging to the Discovery tab have been renamed and moved, following the principle of usability and accessibility for the merchandisers. The Insights - Overall feature continues to be within the Insights section but has been renamed...

Read more

July 5, 2024

Try the Empathy Platform Self-managed Components

Self-managed Components (SmC) is an essential set of capabilities, functionalities, and tools that developers can deploy, test, and customize to try the Empathy Platform's privacy-minded search and discovery experiences on their own infrastructure. Check the new Discover Self-managed Components overview to get a bird's-eye view of what is SmC and the essential elements within.

Read more

June 29, 2024

Semantics capabilities harnessed in the Playboard

Semantics offers a huge range of possibilities when it comes to Empathy Platform enhancements. The Semantics’ power has been applied to the main capabilities, features, and tools of the Empathy Platform Playboard, which now uses the meaning and context relationships between terms to create better search and discovery experiences. Semantics is used as a fallback mechanism...

Read more

June 29, 2024

Spring release 2024

Now that summer has arrived, the weather is hotter, and holidays are around the corner, it’s time to explore the spring Release Notes for Empathy Platform to find out what changes the season brought with it!

Read more