Empathy Platform Blog

Staying ahead of the curve

Empathy Platform Blog keeps you ahead of the curve by showcasing cutting-edge technologies, methodologies, and best practices already in use today, but also offers you insights into what lies on the horizon. Stay informed and ready for the evolving landscape of AI-powered commerce search and discovery!

May 24, 2024

Revolutionize your search analytics with Backroom

Discover Empathy Backroom's features and functionality, exploring how it can revolutionize and optimize your commerce store's management.

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Jun 3, 2024

Enhancing merchant experiences with conversational AI in the Playboard

Explore how we've enhanced merchant experiences with a conversational AI chatbot integrated into the Empathy Platform Playboard. By leveraging our fine-tuned Mistral model, this innovation streamlines operations, provides immediate assistance, and ensures privacy. Discover the technology, key features, and our commitment to continuous innovation in this blog post.

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May 31, 2024

Fine-tuning Mistral for an enhanced content search experience (IV). The UX perspective

Final part of the series that uncovers the UX strategies behind our enhanced AI content search experience. Learn how we integrated AI-driven contextual search with our contextual keyword functionality to create an intuitive, user-friendly interface that balances exploration and immediate response needs.

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May 30, 2024

Fine-tuning Mistral for an enhanced content search experience (III). The infrastructure perspective

Part 3 of the series that explores the infrastructure that powers our advanced AI content search capabilities. This post details how we built a flexible, secure environment using AI gateways and open standards to support backend and frontend integration.

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May 29, 2024

Fine-tuning Mistral for an enhanced content search experience (II). A backend perspective

Part 2 of the series that dives into the backend process of our AI-powered content search project. Learn how our team generated diverse datasets, standardized them, and fine-tuned a Mistral model to ensure accurate, relevant search results for our developer portal.

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May 28, 2024

Fine-tuning Mistral for an enhanced content search experience (I). A comprehensive look

Part 1 of a series that comprehensively covers the journey to revolutionize our developer portal search, outlining a holistic approach based on AI innovation. This post highlights the overall strategy, emphasizing how generative AI and a commitment to privacy work together to create a seamless search experience.

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May 7, 2024

AI search explainability with Play Vectors

Discover how Empathy.co is transforming commerce search with explainable AI (XAI). This post explores the challenges and benefits of XAI, highlighting how Empathy Platform's approach to AI transparency with Play Vectors fosters trust, improves shopping experiences, and empowers retailers to make data-driven decisions.

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April 21, 2024

Improve JS libraries performance. Our journey to X Components

Discover how we enhanced web performance with X Components, reducing download sizes by 70% and significantly improving key metrics like Total Blocking Time and Speed Index. Our journey highlights the impact of lightweight, optimized JavaScript libraries on user experience.

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August 21, 2023

Explainable AI in Retail: Delivering Trust, Transparency and Personalisation

Analyze the critical role of explainable AI in fostering trust and transparency in retail. By understanding how AI models make decisions, retailers and merchants can improve personalization and comply with regulations. Explainable AI leads to better decision-making and a superior shopping experience.

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May 23, 2023

Understanding semantics and vectors

Explore the power of semantics and vector-based search in modern commerce search. Semantic-based search is transforming commerce search by understanding shopper intent through the semantic analysis of search queries. By interpreting queries as vectors, merchants can provide more relevant results that align with what shoppers are actually looking for, enhancing the overall shopping experience.

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October 17, 2022

Style the Store Windows of your Search Experience

Explore how to enhance your search experience by styling the store windows of your commerce search experience. Learn strategies to optimize search result display for a more engaging and effective shopper experience.

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July 14, 2023

How to create an X Adapter and pair it with X Components

Learn how to develop an adapter to ease communication between components and endpoints. Understand the role of mappers in adapting data and get guidance on leveraging pre-built adapters like the Interface X Adapter for Empathy Platform to streamline the creation of engaging search experiences.

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September 7, 2022

Session contextualization

Explore how understanding shoppers' behavior and preferences can lead to personalized and relevant interactions. Discover insights on leveraging session data to tailor experiences and optimize user engagement effectively.

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September 13, 2022

Spell Check in Elasticsearch

Get to know the challenges of implementing the Spell Check functionality using Elasticsearch. Learn when and how to use the appropriate suggester based on query length to handle single-word and multi-word queries and offer accurate spell-checked results.

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September 23, 2022

Analyzing discovery with navigation metrics

Dive deep into the importance of using navigation metrics to enhance the discovery process. Explore strategies for analyzing shoppers' behavior and interactions to optimize the search and navigation experience. Discover insights on leveraging metrics to improve shopper engagement and search efficiency.

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July, 28 2022

Raising the bar for ranking queries

Explore strategies to enhance the effectiveness of Query Ranking and optimize search results to improve shopper experience and engagement. Discover insights on elevating the quality and relevance of search results to meet the evolving needs of shoppers in the digital landscape.

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