Staying ahead of the curve
Empathy Platform Blog keeps you ahead of the curve by showcasing cutting-edge technologies, methodologies, and best practices already in use today, but also offers you insights into what lies on the horizon. Stay informed and ready for the evolving landscape of AI-powered commerce search and discovery!
Welcome, AI Mode: A conversational search for e-commerce that speaks your language
Empathy Platform introduces AI Mode, a conversational search experience designed for e-commerce. By allowing shoppers to express intent in natural language, AI Mode offers a more human way to explore catalogs while preserving relevance, control, and alignment with brand and business needs. Discover how AI Mode turns search from keywords into conversations!
Archived posts
Our approach to building search has continuously evolved through research, experimentation, and real-world learning. Many of the ideas that shape Empathy Platform today were first explored through earlier iterations, prototypes, and open innovation initiatives.
While our current focus is on self-hosted, private, and sustainable AI infrastructure, these previous approaches remain an important part of our journey.
If you're interested in how our thinking has developed over time, you can explore our earlier work in the blog archive.