Understand search relevance
Comprehending how products are organically ranked in the results list and how your Playboard tooling configurations intervene in the product scoring and ranking sometimes becomes a hard task. When a shopper enters a query in your commerce store, each product is assigned a score depending on its relevance to this query. The points assigned to products vary dynamically depending on the scoring criteria involved and the product relevance for the query entered.
Empathy Platform Playboard explainability commitment is materialized through the Explain feature, where product results related to a specific query and certain filters are ranked based on the scoring criteria participating in their overall score. You can understand why they are ranked that way, compare one product scoring to others, and modify their ranking using the recommended Playboard tools suitable for each case. Then get in your shoppers' shoes and see the results ranking rearranged in real time.
Get the full picture of what's happening in your search experience, why a product appears in a certain position, and how your search configuration affects ranking.