2 min read

About Empathy Platform

Fostering ethical and empathetic commerce search with an AI-based solution centered on people

Empathy Platform believes in search as a meaningful conversation between brands and shoppers. Such an exchange can only take place where there is trust, understanding, and joy.

Empathy Platform is a trusted, AI-based search and discovery solution that helps connect shoppers with your products by offering joyful shopping experiences, ethical and privacy-first personalizations, and powerful merchandising tools. Empathy Platform drives control and transparency over search suggestions and results, while giving merchandisers the tools and insights they need to design engaging commerce experiences.

Elevating commerce search with an adaptable search and discovery solution

Empathy Platform is an adaptable and evolving search and discovery engine that offers business flexibility when integrating it with your commerce store. Not all companies have the same needs and objectives, that’s why Empathy Platform is a potential solution for all types of necessities. This search and discovery service is an extensible product that you can decide to host, manage, and develop, always with the support of the Empathy's platform software engineering team expertise.

Deep diving into the core components of Empathy Platform

The essence of Empathy Platform is built on six key aspects:

Headless architecture

Empathy Platform uses a headless approach with API-first backend microservices that are fully decoupled from the composable frontend. Gain all the advantages of decentralized governance and data management, and build an expressive digital experience that represents your brand.

Explore the Empathy Platform layers

Empathy Platform Diagram

Extensible productivized microservices

Empathy Platform’s autonomous core microservices are extended via plugins to give you flexibility and control. Tailor the configuration of the search and discovery behavior to your specific business needs, without being locked out of innovation and new developments.

See how the microservices communicate


Composable experience layer with ready-made components

Interface X and Interface X for Apps UI components provide incremental value to your frontend: the more you add, the more features you get. The open-source libraries offer a design-first experience where you have complete control over the look & feel.

Discover the search experience in the UI


Playful controls & clear understanding of relevance

Empathy Platform Playboard brings the configuration of commerce search and discovery to your fingertips with no-code controls. Expressive WYSIWYG tooling, real-time analytics, and insightful data visualizations help merchandisers understand and curate the digital experience.

Learn about the Playboard features


Scalable and reliable, cloud-agnostic infrastructure

Empathy Platform can be deployed as a solution hosted by Empathy.co, in single tenancy or multi-tenancy, or hosted in your private cloud (in the cloud environment of your choice: AWS, GCP, Microsoft Azure, etc.), giving you, in the last scenario, complete flexibility and absolute control over your data & code, while getting high performance and scalability.

Learn about the infrastructure


Single source of truth for merchandisers and developers

In a world where the speed of change means that knowledge often goes undocumented, transparency is key. Empathy Platform Docs offers everything you need to know about Empathy Platform to make your implementation a success.

See the Empathy Platform Docs vision


Choose your package

Choose the optimization services package that best fits your search and discovery corporate strategies.

Empathy Platform options

Need help?

If you require any assistance, contact Empathy Platform First Line Support.

Ask for support