About Empathy Platform
Fostering ethical and empathetic commerce search with an AI-based solution centered on people
Empathy Platform believes in search as a meaningful conversation between brands and shoppers. Such an exchange can only take place where there is trust, understanding, and joy.
Empathy Platform is a trusted, AI-based search and discovery solution that helps connect shoppers with your products by offering joyful shopping experiences, ethical and privacy-first personalizations, and powerful merchandising tools. Empathy Platform drives control and transparency over search suggestions and results, while giving merchandisers the tools and insights they need to design engaging commerce experiences.
Elevating commerce search with an adaptable search and discovery solution
Empathy Platform is an adaptable and evolving search and discovery engine that offers business flexibility when integrating it with your commerce store. Not all companies have the same needs and objectives, that’s why Empathy Platform is a potential solution for all types of necessities. This search and discovery service is an extensible product that you can decide to host, manage, and develop, always with the support of the Empathy Platform software engineering team.
Deep diving into the core components of Empathy Platform
The essence of Empathy Platform is built on six key aspects:
Headless architecture
Empathy Platform uses a headless approach with API-first backend microservices that are fully decoupled from the composable frontend. Gain all the advantages of decentralized governance and data management, and build an expressive digital experience that represents your brand.
Extensible productivized microservices
Empathy Platform’s autonomous core microservices are extended via plugins to give you flexibility and control. Tailor the configuration of the search and discovery behavior to your specific business needs, without being locked out of innovation and new developments.
AI-driven search with generative intelligence
Empathy Platform’s GenAI layer enhances search with precision and adaptability. Built on open-weight, privacy-first LLMs, it refines responses through continuous feedback, ensuring relevance. API embeddings align AI-generated results with platform capabilities for a seamless shopping experience, powered by our in-house GPUs.
Composable experience layer with ready-made components
Interface X and Interface X for Apps UI components provide incremental value to your frontend: the more you add, the more features you get. The open-source libraries offer a design-first experience where you have complete control over the look & feel.
Playful controls & clear understanding of relevance
Empathy Platform Playboard brings the configuration of commerce search and discovery to your fingertips with no-code controls. Expressive WYSIWYG tooling, real-time analytics, and insightful data visualizations help merchandisers understand and curate the digital experience.
Scalable and reliable, cloud-agnostic infrastructure
Empathy Platform can be deployed as a solution hosted by Empathy.co, in single tenancy or multi-tenancy, or hosted in your private cloud (in the cloud environment of your choice), giving you complete control over your data, models, and code, while maintaining high performance, resilience, and regulatory alignment.
Single source of truth for merchandisers and developers
Transparency and sovereignty are foundational to Empathy Platform. Empathy Platform Docs provide a single source of truth, ensuring teams can understand, operate, and evolve search with confidence and long-term control.
Choose your package
Choose the optimization services package that best fits your search and discovery corporate strategies.
Need help?
If you require any assistance, contact Empathy Platform First Line Support.