Empathy Platform Video Library

Playing multimedia technical documentation

Empathy Platform Video Library gives you access to videos and recordings showcasing a selection of technical topics that support Empathy Platform-related content. Here you can watch video tutorials about integration, how-to videos on building and configuring search and discovery experiences, demos of the latest features and improvements, and much more…

Enjoy trusting, understanding, and now playing Empathy Platform doc!

Semantic experiences in action

Vector search, semantic models, offline evaluations, zero results
Borja Santaolalla and Álvaro Panizo

LinkedIn Live session that explores how semantics are at the service of merchandisers and brands with Empathy Platform to empower shoppers to have joyful experiences, for example, when facing zero results.

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Semantic experiences in action
Generative AI - gPlay Merchant Experience

Generative AI - gPlay Merchant Experience

LinkedIn Live session that explores how generative AI technology is applied to products to change the way conversational search experiences work for merchandisers and shoppers. The gPlay-AI is the best example, being a conversational and generative playboard that encompasses **explainability**, **analytics**, and **feedback** provision based on the open-source generative AI Mistral model.

Artificial intelligence, conversational search, LRT models, offline evaluations · Leticia Amores and Ángel Maldonado
Semantic experiences in action

Semantic experiences in action

LinkedIn Live session that explores how semantics are at the service of merchandisers and brands with Empathy Platform to empower shoppers to have joyful experiences, for example, when facing zero results.

Vector search, semantic models, offline evaluations, zero results · Borja Santaolalla and Álvaro Panizo
What you see is what you trust

What you see is what you trust

LinkedIn Live session that demos Empathy's WYSIWYT tool, presenting advanced search and discovery insights for merchandisers and analysts, search explainability, as well as offline evaluations that can be used to shape automated product relevance decisions by the underlying LTR mechanisms.

Machine learning, LTR models, Offline evaluations · Leticia Amores and Hugo García
Learning to trust, learning to rank

Learning to trust, learning to rank

LinkedIn Live session that explores the impact of using Learning to Rank in commerce search. Discover that implementing machine learning-based ranking models for evaluating product relevance is not mutually exclusive with Empathy.co's core principles of understanding, trust, and joy.

Machine learning, LTR models, Offline evaluations · Ángel Maldonado, Óscar Huarte, and Leticia Amores
Redefining Retail Media: Relevance & Monetization for Retailers and CPGs

Redefining Retail Media: Relevance & Monetization for Retailers and CPGs

LinkedIn session to converse about monetization practices in retail and how Empathy Platform can help CPGs and retailers improve the relevancy of sponsored products in commerce search experiences with Empathy’s monetization indexing, blended with vector search.

Monetization indexing & vector search · Tania Asa, Germán Heredia, and Borja Santaolalla
The build vs buy delusion: The advent of search as a product

The build vs buy delusion: The advent of search as a product

LinkedIn session to dig into the topic of search as a product, exploring search as self-managed components from different perspectives: infrastructure and platform engineering to customer success engineering, growth, and user experience.

Search as self-managed components · Tania Asa, Borja Santaolalla, Ramiro Álvarez, and Ana Areces
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