Empathy Platform Video Library

Playing multimedia technical documentation

Empathy Platform Video Library gives you access to videos and recordings showcasing a selection of technical topics that support Empathy Platform-related content. Here you can watch video tutorials about integration, how-to videos on building and configuring search and discovery experiences, demos of the latest features and improvements, and much more…

Enjoy trusting, understanding, and now playing Empathy Platform doc!

Hybrid AI search in action: semantics, configurability, and explainability

Vector search
Borja Santaolalla, Álvaro Panizo, and Marta Rodríguez

LinkedIn session where Empathy's PMs look at Empathy Platform’s hybrid AI search in action. A demo on how vector and semantic models work in Empathy Platform and transform your commerce search experiences by giving answers to shoppers' deeper and more complex questions that go beyond traditional search.

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Hybrid AI search in action: semantics, configurability, and explainability
Learning to trust, learning to rank

Learning to trust, learning to rank

LinkedIn Live session that explores the impact of using Learning to Rank in commerce search. Discover that implementing machine learning-based ranking models for evaluating product relevance is not mutually exclusive with Empathy.co's core principles of understanding, trust, and joy.

Machine learning, LTR models, Offline evaluations · Ángel Maldonado, Óscar Huarte, and Leticia Amores
Redefining Retail Media: Relevance & Monetization for Retailers and CPGs

Redefining Retail Media: Relevance & Monetization for Retailers and CPGs

LinkedIn session to converse about monetization practices in retail and how Empathy Platform can help CPGs and retailers improve the relevancy of sponsored products in commerce search experiences with Empathy’s monetization indexing, blended with vector search.

Monetization indexing & vector search · Tania Asa, Germán Heredia, and Borja Santaolalla
The build vs buy delusion: The advent of search as a product

The build vs buy delusion: The advent of search as a product

LinkedIn session to dig into the topic of search as a product, exploring search as self-managed components from different perspectives: infrastructure and platform engineering to customer success engineering, growth, and user experience.

Search as self-managed components · Tania Asa, Borja Santaolalla, Ramiro Álvarez, and Ana Areces
Hybrid AI search in action: semantics, configurability, and explainability

Hybrid AI search in action: semantics, configurability, and explainability

LinkedIn session where Empathy's PMs look at Empathy Platform’s hybrid AI search in action. A demo on how vector and semantic models work in Empathy Platform and transform your commerce search experiences by giving answers to shoppers' deeper and more complex questions that go beyond traditional search.

Vector search · Borja Santaolalla, Álvaro Panizo, and Marta Rodríguez
Vector search: consent-integral based models, scenarios, and solutions

Vector search: consent-integral based models, scenarios, and solutions

A new LinkedIn session where Empathy's PMs dive deep into vectors and semantics mechanisms in Empathy Platform commerce search experiences. An insightful presentation on how consent integrity for semantic models and vector-friendly architectures are put at the service of the ultimate vector search experience to preserve brand safety and trust while offering more relevant and faster search results.

Vector search · Ángel Maldonado, Álvaro Panizo, Jorge Blanco, and Gerardo Vázquez
Holon-based search: A new content findability experience

Holon-based search: A new content findability experience

LinkedIn Live session that reveals the power of holon-based search experiences to create a learning environment, a different way to approach documentation through UX and dynamic interactions. An important part of this experience is the search and discovery of documentation that can be boosted through design and innovation, where size shows relevancy and color indicates content categories.

Content search · Angel Maldonado and Pedro Ondiviela
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