Where to start?

Understand

Uncover the ABCs of Empathy Platform: grasp the core principles, learn the essential concepts, master basic elements, and unlock advanced search features to optimize your product search and discovery experience within your commerce store.

Onboard

Get started on your journey with a comprehensive step-by-step guide to have Empathy Platform up and running in your commerce store effortlessly.

Play

Dive deep into the Empathy Platform Playboard and learn how to use search and discovery analytics & insights, fine-tuning tools, and search explainability features.

Develop

Plunge towards technical product documentation. Explore UI and API references and guides to learn the inner workings of Empathy Platform and assemble your search and discovery experience.

Video Library

Map

Blog

What's new

Relevant topics

Interface X Components injection guide Related Prompts overview Self-managed Components overview Self-managed Components deployment guide Overall search data analytics Insights Semantics dataviz Semantics IMC configuration guide Semantics API AI search with semantics AI search use cases Search relevance Search data privacy Semantics recommendations Prepare your product catalog guide Product catalog fields Product catalog indexing Boost and bury products how-to guide Define synonyms how-to guide Tailor product weighting how-to guide Tagging integration guide UI reference API references

Last doc updates

Tue 28 Oct, 2025

AI Overview

Updated the UI Reference section to include details on the new AI module to display the AI Overview component on the search user interface and other small changes.

Fri 24 Oct

AI Overview

Published AI Overview feature page to introduce what the AI Overview is and the benefits of using it in your search and discovery experience.

AI Overview

Updated Explore search and discovery features page to reference the new AI Overview feature.

Semantics

Updated Configure the Semantics microservice page to delete the fields related to the catalog enrichment configuration.

Fri 17 Oct

Browse

Removed the Browse tool from the Play layer of the interactive map, as it's now part of the different tools' context configurations.

What's new in Empathy Platform

Oct 28, 2025

AI Overview for conversational, intent-driven search

Empathy Platform continues to push the boundaries of commerce search with the launch of AI Overview. This new AI-powered feature revolutionizes how shoppers engage with your commerce store by offering real-time, natural-language summaries of their queries, along with AI-curated product carousels...

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Oct 7, 2025

Users Management tool in the Playboard

The Empathy Platform Playboard is getting a significant upgrade with the introduction of the Users Management tool.

This new feature provides an easy and intuitive interface for administrator users to set and configure user roles and permissions within the Playboard, across different features and tools...

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Aug 12, 2025

Results Ranking with search and browse

The latest update to the Empathy Platform Playboard brings a fresh, more unified experience for merchandisers, designed to make managing the product search and discovery experience both simpler and more versatile. In version v5.13.0, one of the most notable changes is the evolution of Query Ranking to Results Ranking, a consolidated tool that merges...

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