Where to start?

Understand

Uncover the ABCs of Empathy Platform: grasp the core principles, learn the essential concepts, master basic elements, and unlock advanced search features to optimize your product search and discovery experience within your commerce store.

Onboard

Get started on your journey with a comprehensive step-by-step guide to have Empathy Platform up and running in your commerce store effortlessly.

Play

Dive deep into the Empathy Platform Playboard and learn how to use search and discovery analytics & insights, fine-tuning tools, and search explainability features.

Develop

Plunge towards technical product documentation. Explore UI and API references and guides to learn the inner workings of Empathy Platform and assemble your search and discovery experience.

Product Roadmap

Video Library

Blog

Release Notes

Doc Updates

Relevant topics

Self-managed Components overview Self-managed Components deployment guide Insights Semantics dataviz Semantics IMC configuration guide Semantics API AI search with semantics AI search use cases Search relevance Search data privacy Semantics recommendations Prepare your product catalogue guide Product catalogue fields Product catalogue indexing Boost and bury products how-to guide Define synonyms how-to guide Tailor product weighting how-to guide Build search UI with the X Archetype guide Tagging integration guide UI reference API references

Last doc updates

Fri 4 Oct

Release Notes

Published Empathy Platform summer 2024 release notes.

Fri 20 Sep

Promotions management tool

Updated the Feature promotions on the SERP page to include the tool look and feel changes.

Interactive map

Published a new GenAI layer in the Interact with Empathy Platform map to show the relationships of the Empathy Platform GenAI components.

Wed 11 Sep

Related Prompts

Published new blog post introducing the new Related Prompts feature that offers conversational, relevant search suggestions for shoppers.

Breaking news

September 20, 2024

Interact with Empathy Platform map: GenAI layer added

The Interact with Empathy Platform map is one of the most visited sections of the EPDocs portal since it unveils in a simplified, visual, and accessible way the whole structure of the Empathy Platform product. From now on, this interactive map has a new member on board: the GenAI layer.

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August 9, 2024

Playboard’s Discovery tab moved to the main menu

The Discovery and Search tabs on the left-side menu panel of the Empathy Platform Playboard have been unified in a joint panel. The two elements belonging to the Discovery tab have been renamed and moved, following the principle of usability and accessibility for the merchandisers. The Insights - Overall feature continues to be within the Insights section but has been renamed...

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July 5, 2024

Try the Empathy Platform Self-managed Components

Self-managed Components (SmC) is an essential set of capabilities, functionalities, and tools that developers can deploy, test, and customize to try the Empathy Platform's privacy-minded search and discovery experiences on their own infrastructure. Check the new Discover Self-managed Components overview to get a bird's-eye view of what is SmC and the essential elements within.

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October 4, 2024

Summer release 2024

As the vibrant colors of fall begin to paint the landscape, the golden leaves dance to the ground, and the air turns crisp with a scent of bonfires and pumpkin spice, the perfect moment to discover the summer Release Notes for Empathy Platform has arrived!

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