Where to start?

Understand

Uncover the ABCs of Empathy Platform: grasp the core principles, learn the essential concepts, master basic elements, and unlock advanced search features to optimize your product search and discovery experience within your commerce store.

Onboard

Get started on your journey with a comprehensive step-by-step guide to have Empathy Platform up and running in your commerce store effortlessly.

Play

Dive deep into the Empathy Platform Playboard and learn how to use search and discovery analytics & insights, fine-tuning tools, and search explainability features.

Develop

Plunge towards technical product documentation. Explore UI and API references and guides to learn the inner workings of Empathy Platform and assemble your search and discovery experience.

Product Roadmap

Video Library

Blog

Release Notes

Doc Updates

Relevant topics

Self-managed Components overview Self-managed Components deployment guide Overall search data analytics Insights Semantics dataviz Semantics IMC configuration guide Semantics API AI search with semantics AI search use cases Search relevance Search data privacy Semantics recommendations Prepare your product catalogue guide Product catalogue fields Product catalogue indexing Boost and bury products how-to guide Define synonyms how-to guide Tailor product weighting how-to guide Build search UI with the X Archetype guide Tagging integration guide UI reference API references

Last doc updates

Tue 29 Oct

Search Response Customization features

Updated Response Customization features page to update information about the query and configuration parameters of the Sorting feature.

Fri 26 Oct

Queries analytics

Fixed broken link in the Analyze query data with Queries page.

Interface X Apps

Fixed image display on Related Tag List page.

Fri 18 Oct

Semantic Search

Updated Visualize query performance with Semantics page to replace CTR by Clicks and delete the Top 4 Semantics products column of the Semantics query performance table.

Overall analytics

Published Analyze search data with Overall new page to explore the evolution over time of the search performance in your commerce store.

Queries analytics

Published Analyze query data with Queries new page to explore the evolution of the queries performed in your commerce store.

Breaking news

Nov 4, 2024

Analytics and Insights tools’ entire catalogue

Thanks to their dedicated documentation, you can now explore the entire catalogue of Empathy Platform’s Analytics and Insights features. These powerful features enable analysts to track performance, understand shopper behavior, and make data-driven decisions to enhance the search and discovery journey. The Overall analytics tool provides a broad view of search evolution, allowing tracking of essential...

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September 20, 2024

Interact with Empathy Platform map: GenAI layer added

The Interact with Empathy Platform map is one of the most visited sections of the EPDocs portal since it unveils in a simplified, visual, and accessible way the whole structure of the Empathy Platform product. From now on, this interactive map has a new member on board: the GenAI layer.

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August 9, 2024

Playboard’s Discovery tab moved to the main menu

The Discovery and Search tabs on the left-side menu panel of the Empathy Platform Playboard have been unified in a joint panel. The two elements belonging to the Discovery tab have been renamed and moved, following the principle of usability and accessibility for the merchandisers. The Insights - Overall feature continues to be within the Insights section but has been renamed...

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October 4, 2024

Summer release 2024

As the vibrant colors of fall begin to paint the landscape, the golden leaves dance to the ground, and the air turns crisp with a scent of bonfires and pumpkin spice, the perfect moment to discover the summer Release Notes for Empathy Platform has arrived!

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