Where to start?

Understand

Uncover the ABCs of Empathy Platform: grasp the core principles, learn the essential concepts, master basic elements, and unlock advanced search features to optimize your product search and discovery experience within your commerce store.

Onboard

Get started on your journey with a comprehensive step-by-step guide to have Empathy Platform up and running in your commerce store effortlessly.

Play

Dive deep into the Empathy Platform Playboard and learn how to use search and discovery analytics & insights, fine-tuning tools, and search explainability features.

Develop

Plunge towards technical product documentation. Explore UI and API references and guides to learn the inner workings of Empathy Platform and assemble your search and discovery experience.

Product Roadmap

Video Library

Blog

Release Notes

Doc Updates

Relevant topics

Self-managed Components overview Self-managed Components deployment guide Overall search data analytics Insights Semantics dataviz Semantics IMC configuration guide Semantics API AI search with semantics AI search use cases Search relevance Search data privacy Semantics recommendations Prepare your product catalog guide Product catalog fields Product catalog indexing Boost and bury products how-to guide Define synonyms how-to guide Tailor product weighting how-to guide Build search UI with the X Archetype guide Tagging integration guide UI reference API references

Last doc updates

Tue 18 Feb

Experience Controls

Updated Manage related tags page to add information about how moving organic related tags converts them into curated.

Experience Controls

Updated Configure next queries page to add information about how moving organic next queries converts them into curated.

Fri 14 Feb

About Empathy Platform

Updated the About Empathy Platform diagram to faithfully reflect the existing GenAI components.

AI-powered semantic search

Enhanced Experience AI-powered semantic search by switching from Vectorized Content Search to Factual and GenAI Content Search.

Fri 24 Jan

Interface X Components

Removed references to React compatibility due to the React Wrapper decommission.

Play with Empathy Platform

Updated the Play with Empathy Platform page to include the new Backroom card.

Backroom

Published Discover Backroom new page that describes how to see insights and act on product relevance in an interactive way directly on the store's search.

Breaking news

Jan 28, 2025

Query and Product Analysis in Explain

Explain, the essential tool of Empathy Platform that helps merchandisers with explainability, has been incredibly revamped. Understanding product scoring and ranking on the SERP (Search Engine Results Page) has never been this simple, together with the deep analysis of the query and product performance. Visit the new Understand search performance using Explain landing page to get a global...

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Nov 29, 2024

Facets management for catalog categorization

Facets are the categories your catalog items are grouped by depending on their characteristics, attributes, or attribute values (such as price, brand, topic, creation date, etc.). Dive deeper into how the facets’ configuration can make your business excel with the new dedicated Manage catalog product categorization with Facets page. You can now learn how to configure the facets...

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Nov 4, 2024

Analytics and Insights tools’ entire catalog

Thanks to their dedicated documentation, you can now explore the entire catalog of Empathy Platform’s Analytics and Insights features. These powerful features enable analysts to track performance, understand shopper behavior, and make data-driven decisions to enhance the search and discovery journey. The Overall analytics tool provides a broad view of search evolution, allowing tracking of essential...

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October 4, 2024

Summer release 2024

As the vibrant colors of fall begin to paint the landscape, the golden leaves dance to the ground, and the air turns crisp with a scent of bonfires and pumpkin spice, the perfect moment to discover the summer Release Notes for Empathy Platform has arrived!

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