Where to start?

Understand

Uncover the ABCs of Empathy Platform: grasp the core principles, learn the essential concepts, master basic elements, and unlock advanced search features to optimize your product search and discovery experience within your commerce store.

Onboard

Get started on your journey with a comprehensive step-by-step guide to have Empathy Platform up and running in your commerce store effortlessly.

Play

Dive deep into the Empathy Platform Playboard and learn how to use search and discovery analytics & insights, fine-tuning tools, and search explainability features.

Develop

Plunge towards technical product documentation. Explore UI and API references and guides to learn the inner workings of Empathy Platform and assemble your search and discovery experience.

Video Library

Map

Blog

What's new

Relevant topics

Search approaches AI infrastructure Interface X Components injection AI Overview Related Prompts Self-managed Components Insights Semantics dataviz Semantics API Hybrid search Search relevance Search data privacy Semantics recommendations Prepare your catalog Product catalog fields Tagging integration UI reference API references

Last doc updates

Tue 14 Apr, 2026

Related Tags

Updated the Related Tags overview page to include the new AI-generated related tags type as a fallback when organic ones are not returned.

Related Tags

Updated the Manage Related Tags page to highlight the types of related tags that can be configured through the Related Tags Management Tool.

Related Tags

Updated the Design the Related Tags UI experience page to include information about the new AI related tags type.

Related Tags

Updated multiple pages from the Inteface and Microservices layers of the Interactive Map to include information on the generation process of the new AI Related Tags.

Empathy Platform Blog

Published the new Blog archive section to gather blog articles that capture earlier research and development stages, preserving the history, experimentation, and learning behind Empathy Platform.

Tue 17 Mar, 2026

About Empathy Platform

Published the new Understand search in Empathy Platform page to discover the search approaches Empathy Platform supports to address every shopper behavior and business needs.

Fri 13 Mar, 2026

About Empathy Platform

Published the Operate self-hosted AI Infrastructure new page to explain how Empathy Platform pioneers a revolutionary in-house AI for commerce search and discovery.

What's new in Empathy Platform

April 14, 2026

AI Related Tags for every search, out of the box

Empathy Platform introduces AI Related Tags, a new fallback mechanism that automatically extends related tags coverage for queries that return no organic related tags. AI Related Tags ensure that shoppers always have meaningful refinement options at hand, even for queries where collective behavioral data is limited or unavailable...

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Apr 14, 2026

New blog archive for legacy content

As Empathy Platform continues to evolve, so does the way we build, experiment, and think about AI. Over time, many of the ideas explored in Empathy Platform's blog have led to new approaches, especially with the shift towards self-hosted, private, and sustainable AI infrastructure.

To better reflect this evolution, the blog now includes a dedicated Archive section...

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Feb 27, 2026

Interactive Map revamp

The Empathy Platform Docs portal now features a completely revamped Interactive Map, making it easier than ever to explore the platform's architecture and features through intuitive visual navigation.

Starting with an expanded layout that makes layers and components more visible across devices, this refurbished mobile-first design presents diagram, supporting content, and links sequentially for optimal...

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