Where to start?

Understand

Uncover the ABCs of Empathy Platform: grasp the core principles, learn the essential concepts, master basic elements, and unlock advanced search features to optimize your product search and discovery experience within your commerce store.

Onboard

Get started on your journey with a comprehensive step-by-step guide to have Empathy Platform up and running in your commerce store effortlessly.

Play

Dive deep into the Empathy Platform Playboard and learn how to use search and discovery analytics & insights, fine-tuning tools, and search explainability features.

Develop

Plunge towards technical product documentation. Explore UI and API references and guides to learn the inner workings of Empathy Platform and assemble your search and discovery experience.

Video Library

Map

Blog

What's new

Relevant topics

Interface X Components injection guide Related Prompts overview Self-managed Components overview Self-managed Components deployment guide Overall search data analytics Insights Semantics dataviz Semantics IMC configuration guide Semantics API AI search with semantics AI search use cases Search relevance Search data privacy Semantics recommendations Prepare your product catalog guide Product catalog fields Product catalog indexing Boost and bury products how-to guide Define synonyms how-to guide Tailor product weighting how-to guide Tagging integration guide UI reference API references

Last doc updates

Tue 7 Oct

Users Management

Published Manage access and permissions for users page to explain how to give access and assign permissions to Empathy Platform instances.

Tue 23 Sep

Prompt Metrics

Updated Visualize prompt performance with Prompt Metrics page to replace the KPI figures with a short explanatory summary.

Fri 19 Sep

Product Scoring

Updated Product scoring, Equalize, and Explain related doc set to remove the Semantic Match scoring criteria.

What's new in Empathy Platform

Oct 7, 2025

Users Management tool in the Playboard

The Empathy Platform Playboard is getting a significant upgrade with the introduction of the Users Management tool.

This new feature provides an easy and intuitive interface for administrator users to set and configure user roles and permissions within the Playboard, across different features and tools...

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Aug 12, 2025

Results Ranking with search and browse

The latest update to the Empathy Platform Playboard brings a fresh, more unified experience for merchandisers, designed to make managing the product search and discovery experience both simpler and more versatile. In version v5.13.0, one of the most notable changes is the evolution of Query Ranking to Results Ranking, a consolidated tool that merges...

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Jul 25, 2025

Interface X Components injection

Empathy Platform keeps evolving to give commerce stores flexible, scalable search and discovery tools. With the successful migration of Interface X to Vue.js 3 earlier this year, new options for seamless integration and customization have now been unlocked, like injecting Interface X Components individually right into your site’s DOM for highly flexible...

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