Empathy Platform Docs EPDocs has been awarded as Best Overall Enterprise Devportal & Best Visual Design 2022 ...

Empathy Platform Docs EPDocs has been awarded as Best Overall Enterprise Devportal & Best Visual Design 2022 ...

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Empathy Platform Documentation

AI commerce search you can trust, own, and control

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What's new in Empathy Platform

Jul 1, 2025

Dark Mode in the Playboard

The Playboard v5.9.0 update introduces the Dark Mode, a feature that enhances both usability and accessibility for all customers. With this release, merchandisers can now easily switch between light and dark themes directly from the Playboard interface. The new Dark Mode toggle is conveniently located within the Profile menu of the Playboard, enabling you to customize your workspace according to...

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May 2, 2025

Facets now part of Play section

The Playboard v5.2.0 update brings significant improvements to the Facets management tool, making it easier to handle and configure facets for your commerce store. The first of the changes is that the facets section has been relocated and now lives within the Play section. This change groups all tooling together, streamlining the workflow and making...

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Apr 25, 2025

Related Prompts revolution

Empathy Platform continues to revolutionize the future of commerce search with the launch of Related Prompts. This new AI-powered technology is designed to make search experiences more conversational, intuitive, and human-centric. This release additionally introduces two powerful enhancements: Prompt Metrics and the Related Prompts management tool, giving you deeper insights and greater control over your...

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