Where to start?

Understand

Uncover the ABCs of Empathy Platform: grasp the core principles, learn the essential concepts, master basic elements, and unlock advanced search features to optimize your product search and discovery experience within your commerce store.

Onboard

Get started on your journey with a comprehensive step-by-step guide to have Empathy Platform up and running in your commerce store effortlessly.

Play

Dive deep into the Empathy Platform Playboard and learn how to use search and discovery analytics & insights, fine-tuning tools, and search explainability features.

Develop

Plunge towards technical product documentation. Explore UI and API references and guides to learn the inner workings of Empathy Platform and assemble your search and discovery experience.

Video Library

Blog

What's new

Relevant topics

Interface X Components injection guide Related Prompts overview Self-managed Components overview Self-managed Components deployment guide Overall search data analytics Insights Semantics dataviz Semantics IMC configuration guide Semantics API AI search with semantics AI search use cases Search relevance Search data privacy Semantics recommendations Prepare your product catalog guide Product catalog fields Product catalog indexing Boost and bury products how-to guide Define synonyms how-to guide Tailor product weighting how-to guide Tagging integration guide UI reference API references

Last doc updates

Fri 1 Aug

Facets

Updated the Manage catalog product categorization with Facets page to explain how different configurations depending on the endpoint can be made.

Instance Management Console

Updated the Configure the Playboard page to add the new Endpoints section where to set up the endpoints that some tools will use for their configurations.

Fri 25 Jul

Interface X Components

Published Inject Interface X Components individually into your website's DOM page to learn how to inject X Components individually into a website without building an entire search UI.

Interface X Components

Updated Build your search UI for web page to include the new way of injecting X Components individually.

Interface X Components

Updated the UI Reference section to include more details about the Teleport component that allows injecting X Components individually.

Related Prompts

Updated the Related Prompts overview page to add the Inner workings section to explain how Related Prompts V.0 and V.1 are generated and retrieved.

Tue 22 Jul

Related Prompts

Updated Customize Related Prompts on the SERP page to add the analytic metrics and other minor changes made in the Preview window.

Roadmap

Removed Empathy Platform Product Roadmap page and updated links to the new Empathy Holdings Roadmap

What's new in Empathy Platform

Jul 25, 2025

Interface X Components injection

Empathy Platform keeps evolving to give commerce stores flexible, scalable search and discovery tools. With the successful migration of Interface X to Vue.js 3 earlier this year, new options for seamless integration and customization have now been unlocked—like injecting Interface X Components individually right into your site’s DOM for highly flexible...

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Jul 18, 2025

Product Roadmap migration

Since 2022, the Empathy Platform Product Roadmap has been your go-to resource for exploring the strategic direction of Empathy Platform. Now, that same visibility and transparency expand to a broader stage. The roadmap has moved to the Empathy Holdings (opens new window) website—home to the full ecosystem of brands including Empathy.co, Motive, Motivemarket, Open Innovation...

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Jul 1, 2025

Dark Mode in the Playboard

The Playboard v5.9.0 update introduces the Dark Mode, a feature that enhances both usability and accessibility for all customers. With this release, merchandisers can now easily switch between light and dark themes directly from the Playboard interface. The new Dark Mode toggle is conveniently located within the Profile menu of the Playboard, enabling you to customize your workspace according to...

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