Fine-tune the search and discovery experience
Ensuring an optimized search and discovery experience that aligns with your business strategy is crucial to reducing the distance between your product catalog and your shoppers. Is there a gap between your shoppers’ needs and how your product catalog is presented? Do shoppers’ queries return no results despite having what they are looking for in your catalog? Do you want to promote a specific product instead of the best-sellers in the first positions on the SERP to drive your branding strategy?
Empathy Platform Playboard provides you with a set of advanced configuration tools to easily fine-tune the search and discovery experiences on your own through no-code controls:
Find the search configuration tools all displayed together within the Play section of the Playboard menu. For navigation experience controls, use the Browse section in the Playboard menu.
Product results optimization tools
Play with product results and adapt them to your business needs. Use the optimization tools to control how product results are ranked on the SERP according to your business strategy, help shoppers to discover featured products or brands by promoting them on the SERP, and even guide your shoppers to what they’re looking for despite not using the same search terms as in your product catalog.
Search experience customization tools
Calibrate the search to give shoppers the best experience in your commerce store. You can prevent specific search terms from being displayed as suggestions. You can also configure the way your product catalog is grouped according to certain characteristics.
Browsing experience configuration tool
Configure the navigation experience. Change facet labels, choose the order in which filters appear, promote product attributes and specific products on the product listing page (PLP), and configure facets settings.
Tip
Use the Playboard's Activity Stream tool to monitor and control all the changes that have been done through the search and navigation tools.
interact
To learn more about how to refine and pilot your shoppers' search and discovery experience, see Curate the search with Experience controls.