Optimize Empathy Platform services
Search and discovery optimization packages
Empathy Platform is an AI-powered search and discovery engine you can incorporate into your business as a large or medium-sized retailer to help you achieve your commerce store objectives and growth plans. Choose the package that best fits your corporate strategies and guide your shoppers throughout their journey in your commerce store.
Improve relevance with AI
Going beyond keyword matching, with a unique blend of vector and keyword searches, to enable a search by what shoppers truly mean.
The AI-powered search capabilities of Empathy Platform offer a comprehensible solution for optimizing your online retail strategies, mainly focused on leveraging zero and low results and expanding long-tail queries.
Inspire shoppers and encourage them to look for something else with the help of AI-suggested synonyms and related terms to reduce their frustration when facing zero results.
Guide shoppers throughout an exciting discovery journey while redirecting their attention to products that comply with your business strategies by expanding low results.
Canalize the long-tail queries your shoppers use when looking for something too specific with the assistance of the AI-powered semantic search to increase the number and accuracy of results displayed.
Enhance experience
Creating a smooth and personalized search and discovery experience, while significantly minimizing development time; including front customizations, carousels, and controls to tailor your shoppers’ journey.
Choices are concurrent to what is happening to a person in the now. Show your shoppers what they really want and need on top of individual choices among anonymized, guest, or consent-less sessions with in-session personalization capabilities.
Enhance your shoppers’ search and discovery journeys and drive your business success with tailored search UI experiences.
Moreover, fine-tune with no-code tools which products are shown in the results grid and how; and personalize your shoppers' interactions with your commerce before and after they search for a product.
Enrich catalog with AI
Setting up robust foundations for a seamless and impeccable search and discovery experiences including synonym suggestions, automated attributes, horizontal indexing, and index catalogue customizations.
Speak the same language your shoppers use when surfing in your commerce by leveraging AI. Enrich your catalogue with trends and seasonal drifts based on your business-specific domain, using built-on semantic models trained periodically. Fine-tune synonyms suggestions to enrich your catalogue with alternative keywords for products and descriptions.
Customize with just a click the journey your shoppers experience when browsing search results lists by giving more relevance to these products whose attributes have been AI-enriched with semantic matching.
And don't forget your search engine performance by implementing horizontal indexing capabilities. Manage and update your catalogue feeds simultaneously, allowing an increased system performance and resiliency while optimizing resources.
Ensure compliance
Delivering privacy-minded customer experiences, from search to full compliance. Spanning the entire spectrum of data privacy, with consent stress tests, integrity protection of AI and data sets, and user-friendly privacy policy pages.
Enhancing customer trust is at the core of this approach. You can swiftly evaluate your Consent Management Platform (CMP) and conduct cookie compliance audits, providing invaluable insights into your shoppers’ preferences. Scan accepted and rejected cookies as well to get key information for managing shared personal data.
Keep your shoppers well-informed about AI interactions and data usage, and simplify privacy policies for greater understanding. Put your shoppers' trust on top of your business strategy by tailoring search results based on preferences and past purchases, when proactively consented, based on the concept of privacy-first personalization.
note
Regardless the package you choose, you're billed per query, not per API call. Want to know what does Empathy Platform consider a query? Keep on reading the FAQs section.