Visualize prompt performance with Prompt Metrics
Prompt Metrics is the Empathy Platform Playboard data visualization tool that tracks prompt performance when leveraging synthetically created, natural-language-like suggestions. Prompt Metrics are related to the initial queries entered in your commerce store that trigger the generation of Related Prompts suggestions. These Related Prompts help shoppers find what they're looking for in a more human-like conversation. Keep on learning about Related Prompts on the Related Prompts overview page.
You access the Prompt Metrics dataviz through the Insights landing page of the Playboard.
Try Prompt Metrics Analytics to...
- Analyze the overall performance of synthetic and curated related prompts.
- Check how related prompts increased the number of shoppers' interactions with the questions suggested, such as clicks and add-to-carts.
- See in detail how related prompts have performed for each query: total number of times the related prompt has been clicked, the increase of interactions in products shown with the related prompt (clicks and add-to-carts).
Getting started with Prompt Metrics
The Prompt Metrics data visualization shows the Related Prompts' performance after a shopper launches an initial query in the search bar. The data analysis can be filtered to display the overall performance of Related Prompts, its performance when the query offers low results, or when the query offers no results at all.
Prompt Metrics data visualization - (A) Header, (B) Scope selector tabs, (C) Related Prompts performance overview, (D) Related Prompts Overtime chart, and (E) Related Prompts performance table.
The data visualization has two main sections and three main sub-sections:
Header
The header (A) includes the date selector and the filters for the data (if applicable). The date selector determines the date range for which the queries are presented. There are four different options:
- Today: queries performed over the current day.
- Last 7 days: queries performed over the last 7 days (default).
- Last 30 days: queries performed over the last 30 days.
- Custom date: queries performed over a selected date range.
Scope selector tabs
note
The total number of queries for the date range selected is always visible on top of the scope selector tabs for you to compare it with the rest of the data provided.
Use the Scope selector tabs (B) to select the information to display in the Related prompts performance overall, the overtime chart, and the performance table:
- Related Prompts overall: shows related prompts' global performance data, including details about enhanced queries that previously returned no or low results.
- Related Prompts no-results: shows data on related prompts' performance related to enhanced queries that previously returned no results.
- Related Prompts low-results: shows data on related prompts' performance related to enhanced queries that previously returned low results.
Related Prompts performance overall
Depending on the tab chosen in the Scope selector (B), the Related Prompts performance overall (C) shows performance data specific to that scope. The following metrics are included:
- Queries with Related Prompts: total number of queries that have generated related prompts.
- Clicks gained: total number of clicks gained from products displayed using related prompts.
- Add2Carts gained: total number of add-to-carts gained from products displayed using related prompts.
Related Prompts overtime chart
Depending on the tab chosen in the scope selector above, the X/Y lineal Related Prompts overtime chart (D) displays the following information:
- Queries with Related Prompts: total number of queries that have generated related prompts.
- Clicks gained: total number of clicks gained from products displayed using related prompts.
- Add2Carts gained: total number of add-to-carts gained from products displayed using related prompts.
Related Prompts performance table
Depending on the tab chosen in the scope selector above, the related Prompts performance table (E) displays the following information:
- Related Prompts: the related prompt that shoppers have clicked. Unfold the related prompt to display a list of the queries triggered by the related prompt.
- Queries: list of queries triggered by the related prompt.
- Prompt clicks: number of times the related prompt has been clicked.
- Clicks: number of times a product has been clicked from the query triggered by the related prompt.
- Add2carts: number of times a product has been added to the cart from the query triggered by the related prompt.
You can sort results by Prompt clicks or Clicks, with the last in descending order being the default sorting. Use the table's action tools for visualization and navigation options. Select the number of related prompts to be displayed with the row selector. Navigate to the following page with the page navigation options. Download the data displayed with the Download icon.